Category Archives: Uncategorized

  • Do you know the different shades of yes?

    Posted on July 17, 2017 by newglenn in Uncategorized.

    Have you ever asked permission and received a “yes,” only to discover that it wasn’t really the yes you thought it was? This may seem like a strange question. We think of most decisions as being binary—yes or no. But while a “no” is fairly clear-cut, a yes can be more ambiguous. Consider this common […]

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  • Are you a good listener?

    Posted on July 17, 2017 by newglenn in Uncategorized.

    Many of us were taught how to speak effectively, but I’m not sure if we are ever taught how to listen effectively. And yet, every good conversation begins with good listening. Is listening a natural skill or can it be learned? We can all identify a good listener—that go-to person when we need advice, need […]

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  • Is it the message or the messenger?

    Posted on July 17, 2017 by newglenn in Uncategorized.

    In the 1960s, philosopher Marshall McLuhan wrote a bestselling book, The Medium is the Massage: An Inventory of Effects. In it, he presented the case that a technological medium, in influencing how a message is perceived, becomes part of the content of that message; it is impossible to separate the two. Building on McLuhan’s theory, […]

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  • Whatever happened to make-believe?

    Posted on July 17, 2017 by newglenn in Uncategorized.

    Remember the imaginary play of your childhood? Whether we were racing cars through the city or treating a patient as a doctor, we enjoyed bringing toys to a world of make-believe where we channeled our creativity. Over time, our parents, peer pressure, and formal education may conspire to stifle our imaginations. We learned to be […]

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  • Are you aware of your “buttons”?

    Posted on July 17, 2017 by newglenn in Uncategorized.

    No, I don’t mean shirt or jacket buttons. You know what I mean—our default reactions in tough moments. We all have them. Some of our friends, family, and colleagues—and especially our children—know exactly how to push our buttons. When they do, our reactive responses often lead to unproductive behaviors and outcomes. After years of conditioning, […]

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  • Do you know how to “just smile”?

    Posted on July 17, 2017 by newglenn in Uncategorized.

    The people from the Northeast have a reputation for being fast-paced and preoccupied with getting from here to there. They often walk with their minds multiprocessing and seldom pause to offer a “good morning.” I used to be one of those people. I’ll never forget an experience I had 16 years ago. I had recently […]

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  • What should you ask the person in the mirror?

    Posted on July 16, 2017 by newglenn in Uncategorized.

    When was the last time you looked in the mirror and asked yourself some revealing questions? When we were children, our parents and teachers gave us a great deal of feedback on our behavior and performance. Sometimes we liked it, other times it was hard to hear, but we could be assured they would offer […]

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  • Are you living an authentic life?

    Posted on July 16, 2017 by newglenn in Uncategorized.

    “Be yourself. Everyone else is already taken.” ―Oscar Wilde What is authenticity? The simple answer is that we know it when we see it—and we don’t see it often. Authentic people are often described as being genuine, sincere, and self-aware. We recognize them as having integrity and consistently adhering to their values. Authenticity isn’t something […]

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  • How do you trust those that you trust?

    Posted on July 16, 2017 by newglenn in Uncategorized.

    Recently, I taught a module on trust in my graduate leadership course. I asked my adult students the following question: Do you tend to extend trust to others from the start of a relationship, or do they have to earn your trust? The class was split about 50–50, yet this simple question has profound implications […]

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  • Is your word as good as your signature?

    Posted on July 16, 2017 by newglenn in Uncategorized.

    Do you remember learning cursive handwriting as a child? Somewhere around the second grade, most of us learned how to link our letters with curves. The highlight of these lessons was always learning to write our names in cursive. We were told this was our unique identifier, our signature. I can still remember handing mine […]

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